Frequently asked questions

Shipping

Where do you ship?

[EDIT] List the regions you ship to.

How much is shipping?

[EDIT] Rates are calculated at checkout based on your Shopify shipping settings.

How long will delivery take?

[EDIT] Add your dispatch and delivery estimates.

Can I return an item?

[EDIT] Summarise your returns window and conditions.

When will I get my refund?

[EDIT] Describe your refund process and timing.

How do I track my order?

You'll receive a shipping confirmation email with tracking from Shopify once your order is dispatched. You can also view orders in your account.

How do I care for my product?

Care instructions are listed on each product page under Specifications.

Which payment methods do you accept?

All payments are processed securely through Shopify Checkout. Available methods are shown at checkout. [EDIT]

Where do I enter a discount code?

Enter your code in the discount field at checkout.

I have a question about a product.

Get in touch via our Contact page and we'll help.

Still stuck? Contact us